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A guide to tracking, managing, and resolving support tickets within the Quepass platform. The Support Center section enables clients to submit support requests, monitor ticket status, and interact with the support team. It provides centralized visibility into ticket progress, priority, and resolution timelines. The Support Center module can be accessed from the Client Dashboard sidebar under Support Tickets.

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1. Support Center Interface

The Support Center interface combines summary metrics, filtering controls, and ticket-level tracking in a structured layout. SupportCenter The layout includes:
  • Summary metrics cards
  • Top action controls
  • Filters panel
  • Ticket card or table listing
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This structure allows clients to efficiently monitor ticket volume, progress, and resolution status.

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2. Using the Support Center Module

The Support Center section allows clients to manage support tickets at both aggregate and individual levels.

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Summary Metrics

The top section displays key ticket statistics: Total Tickets — Total number of tickets submitted by the client account Open — Tickets that are newly submitted and awaiting action In Progress — Tickets currently being addressed by support staff Resolved — Tickets that have been successfully resolved Declined — Tickets that were rejected or closed without resolution
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These summary cards help clients quickly assess ticket load and monitor progress.

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Creating a New Ticket

Clients can submit a support request using the New Ticket button located at the top-right corner of the page. Steps:
  1. Click New Ticket
  2. Fill in ticket details such as subject, description, and category
  3. Submit the ticket for review by the support team
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This enables prompt support and issue tracking.

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Search & Filters

The Filters panel allows clients to locate specific tickets efficiently. Available filters include:
  • Search — Search tickets by subject, title, ID, or category
  • Status — Filter tickets by Open, In Progress, Resolved, or Declined
  • Advanced Filters — Additional criteria to narrow down the ticket list
Apply Filters — Apply the selected criteria to refine the displayed tickets Reset — Clear all applied filters to view all tickets
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These controls help clients quickly isolate tickets in large support datasets.

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Reviewing the Ticket List

All tickets are displayed in a structured list or card layout, with each entry representing a single support request. Each ticket entry includes: Ticket ID / Subject — Unique identifier and subject of the ticket Category — Type or category of the issue Status — Open, In Progress, Resolved, or Declined Assigned Staff — Support team member handling the ticket (if applicable) Submission Date — Date and time the ticket was created Action Controls — Options to view ticket details, reply, or download ticket data Ticket List
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This structured layout enables quick tracking of ticket progress and resolution history.

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3. Operational Use Cases

The Support Center module is commonly used for:
  • Submitting new support tickets for technical or operational issues
  • Tracking the status of submitted tickets in real time
  • Filtering tickets by status, category, or search criteria
  • Viewing detailed ticket information and conversation history
  • Downloading ticket records for compliance or reporting purposes
  • Ensuring timely resolution of client issues through structured monitoring
It ensures organized oversight of all support interactions and effective issue resolution.

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4. Navigation

The Support Center section is accessible from: Client Dashboard → Support Tickets

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5. Summary

The Support Center module acts as the central hub for client support within the Quepass platform. By combining summary metrics, advanced filtering, detailed ticket tracking, and action controls, it enables clients to efficiently submit, monitor, and resolve support requests. This centralized structure supports smooth communication with the support team and ensures timely issue resolution across the client ecosystem.