1. What is Quepass?
1. What is Quepass?
Quepass is a secure identity and access management platform that enables biometric verification, resident search, journey execution, and structured audit tracking.
2. How do we get started with Quepass?
2. How do we get started with Quepass?
Clients receive dashboard access and credentials from the system administrator. Once access is granted, integration and configuration can begin.
3. What is required before integration?
3. What is required before integration?
Valid credentials, dashboard access, approved permissions, and proper network configuration (including IP/domain whitelisting if required).
4. How does billing work?
4. How does billing work?
Billing is based on credit usage and billable journeys. Clients can monitor available credits, total spending, and journey count from the Finance & Billing section.
5. How can we monitor our usage?
5. How can we monitor our usage?
Clients can track credit balance, total spent credits, journey count, and metering status directly from the billing dashboard.
6. How do we search for residents?
6. How do we search for residents?
Residents can be searched using face upload (PNG/JPG) or by entering UID and document number in the Resident Search module.
7. What happens if our session expires?
7. What happens if our session expires?
If the session times out, the SDK must be re-initialized before continuing any operations.
8. Is Quepass secure?
8. Is Quepass secure?
Yes. Quepass uses HTTPS communication, role-based access control, structured audit logging, and controlled API access.
9. How do we get support?
9. How do we get support?
Clients can raise issues through the Support Tickets module available in the dashboard.
10.Which version of the Quepass Web SDK is currently supported?
10.Which version of the Quepass Web SDK is currently supported?
The current supported version is 1.1.2.
11. Which Android SDK package is used for Quepass integration?
11. Which Android SDK package is used for Quepass integration?
The Quepass Android SDK is distributed as Quepass Android AAR libraries for seamless integration into Android projects.
12. Which version of the Quepass Android SDK is current?
12. Which version of the Quepass Android SDK is current?
The current SDK version is 1.1.2.